About us

Citizen Advice Hammersmith and Fulham (CAHF) is an independent charity that provides information, education and advice services to help people resolve problems. CAHF is part of a national network of over 300 individual charities that deliver advice across England & Wales overseen by a national framework provided by Citizens Advice.

CAHF is one of the busiest local Citizens Advice services in London, based in Avonmore Library and Neighbourhood Centre from where we deliver the Library Service through our dedicated team of volunteers as well as traditional advice services. We also work in community settings working in partnership across the Borough to deliver accessible advice and assistance.

CAHF is a flagship service, recognised nationally for its innovative approach, its award winning performance, its strong volunteering programme and exceptional partnership working. We place our clients at the centre of everything that we do and take a community centred approach to ensure that we are meeting need where it arises.

Our strategies focus heavily on eliminating need as far as possible by taking a preventative approach and empowering communities to take back control of their lives and build independence and resilience. Where we provide interventions to help, we do so by providing services that build capacity and strengthen communities.

Customer Charter

You can click here to read our Customer Charter.

Our Vision

“Advice on its own is not always enough for clients or for us as a service. We will develop new ways of helping and supporting our clients to achieve better, more sustainable outcomes.”

Our Aims

Citizens Advice Hammersmith & Fulham shares the over-arching aims, values and principles of Citizens Advice to:

Provide the advice people need for the problems they face
Improve the policies and practices that improve peoples’ lives

At the centre of all of Citizens Advice Hammersmith & Fulham’s strategies are its 3 key aims:

To achieve Excellence – in everything that we do, locally and nationally
To embrace Innovation –to deliver an even more effective and sustainable service
To demonstrate our Impact – to show the positive change we make socially, economically and to health and well-being

Our Principles and Values

As a member of the Citizens Advice Service, CAHF provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

We are committed to put equality and equity at the heart of everything that we do, with the overarching aim to improve access, ensure inclusive service delivery and preserve intensified support for those who need it and promote an inclusive working environment for our workforce.

Our core values and principles sit at heart of every strategic decision to reflect our aim to be a strong equality champion through our roles as advisor, campaigner, employer, employee and partner.